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Voice & Accent Trainer

HR and Organisational Development

Performance Management

Expert
Location Type
Onsite
Time Commitment
Flexible
Duration
6 Months
Overall Budget
₹180000

Job Description

We are looking for an excellent Communication Trainer to promote and aid employees cultivate their skills and knowledge.

Industry: Healthcare, Call Centre related & Customer Care

Experience - 3-5 years


Roles & Responsibilities:

  • Trainer Voice and Accent/ Jr. Trainer Voice and accent/ Soft Skill Trainer
  • Monitor and give feedback on Accent and Soft Skills to the respective Managers.
  • Indulge in calibration process to ensure that all the voice coaches are on the same page
  • Documenting training progress and reporting it to training / Operations teams.
  • Assist HR in recruitment and selection process for new hire.
  • Motivate and encourage the team on performance.
  • Ensure the customer satisfaction scores increase. Conduct short bursts of refresher training on the floor.
  • Must possess thorough knowledge on Speech Sounds Grammar concepts and usages Voice, Email / Chat.
  • Should have classroom training experience. Must possess good people management skills.
  • Working/Shift hours: Mid & Night Shift (cover the US timing)


Candidate with CRM background will be preferred

  • Establishing workflows and standards or entering data in the CRM
  • Audit the business-critical data entry by the team and provide continuous feedback to maintain compliance
  • Maximize characteristics and benefits of the CRM system
  • Spotting ways to improve usage of the CRM through automating basic everyday tasks
  • Customizing and pulling sales reports from the CRM
  • Analysing the Sales reports to determine gaps in closing deals and provide action points for improvement
  • Writing basic and detailed training manuals and teaching users on how to use the CRM
  • Hands-on experience in integrating other applications with HubSpot

Benefits

- Health Insurance

- Healthy environment and food

- Space for Industry learning

Preferred and Additional Skills

Training
English
Soft Skills
CRM

Job Location(s)

Chennai, Tamil Nadu, India

About the Company

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iSource ITES Pvt Ltd

We Deliver RCM, Healthcare Doc. Management Services, Healthcare IT Services for more than 17 years, for 1,300 clients in US.