Voice & Accent Trainer

HR and Organisational Development

Performance Management

Location Type
Time Commitment
6 Months
Overall Budget

Job Description

We are looking for an excellent Communication Trainer to promote and aid employees cultivate their skills and knowledge.

Industry: Healthcare, Call Centre related & Customer Care

Experience - 3-5 years

Roles & Responsibilities:

  • Trainer Voice and Accent/ Jr. Trainer Voice and accent/ Soft Skill Trainer
  • Monitor and give feedback on Accent and Soft Skills to the respective Managers.
  • Indulge in calibration process to ensure that all the voice coaches are on the same page
  • Documenting training progress and reporting it to training / Operations teams.
  • Assist HR in recruitment and selection process for new hire.
  • Motivate and encourage the team on performance.
  • Ensure the customer satisfaction scores increase. Conduct short bursts of refresher training on the floor.
  • Must possess thorough knowledge on Speech Sounds Grammar concepts and usages Voice, Email / Chat.
  • Should have classroom training experience. Must possess good people management skills.
  • Working/Shift hours: Mid & Night Shift (cover the US timing)

Candidate with CRM background will be preferred

  • Establishing workflows and standards or entering data in the CRM
  • Audit the business-critical data entry by the team and provide continuous feedback to maintain compliance
  • Maximize characteristics and benefits of the CRM system
  • Spotting ways to improve usage of the CRM through automating basic everyday tasks
  • Customizing and pulling sales reports from the CRM
  • Analysing the Sales reports to determine gaps in closing deals and provide action points for improvement
  • Writing basic and detailed training manuals and teaching users on how to use the CRM
  • Hands-on experience in integrating other applications with HubSpot


- Health Insurance

- Healthy environment and food

- Space for Industry learning

Preferred and Additional Skills

Soft Skills

Job Location(s)

Chennai, Tamil Nadu, India

About the Company


iSource ITES Pvt Ltd

We Deliver RCM, Healthcare Doc. Management Services, Healthcare IT Services for more than 17 years, for 1,300 clients in US.