Technical Writter


Technical Writing Service

Time Commitment
6 Months
Overall Budget
Location Type
Hyderabad, Telangana, India

Job Description

Job Description: Technical Writer

Experience working with developers and comfortable with asking questions and highlighting inconsistencies in the product.

Must know that they need to ask the what, why, how and when questions.

Experience in writing online help for a software product.

Able to work with multiple projects at one time.

Experience working in an agile environment.

Experience in owning and driving the online help and try and determine what needs to be written.

UI writing experience.

Able to be flexible and work with ambiguity and to determine priorities.

Ideally – experience with Madcap Flare but needs some XML tool experience (doc to Help is an XML tool).

Very proficient with Microsoft Office (especially Word).

Create clear concise instructions in help.

Able to create a one voice online help.

Able to take technical language and make it into persona appropriate language

Be able to write for all persona types - Technical Engineers, Executives, End

Users –

Have used style guides.

Ensure consistency across help ( also need to be able to check product consistency across dashboards).

Content strategy (technical not marketing) experience.

  • Proficient in user documentation including Configuration/ Installation/ Administration/ User Guides and FAQs/ How to Guides/ tutorials.
  • Experience in any of the below in each segment:
  • Documentation tools like – HelpScout, Manula, Author-IT Cloud, Atlassian Confluence, Adobe Professional, MS Office etc.
  • Online Help Tools – Web Works ePublisher, RoboHelp, HTML Help Workshop
  • Configuration Management Tools – GitHub
  • Defect Management Tools – Jira
  • RDBMS – MySQL, MS-SQL Server 2000, Oracle

Preferred and Additional Skills


About the Company


ITP software India Pvt. Ldt

ITP Software India Pvt. Ltd ITP, a market leader in India in its domain, with its robust technological backbone and efficient technology platform that manages the needs and provides solutions to its customers in India, is now proposing to expand its global footprint. ITP, in its endeavour to expand across multiple geographies in the world, is looking at Middle East, Africa, APAC, UK & Europe and the Americas and has a completely new entity that takes care of the needs and offers services to its global customers. It doesn’t matter how long one has anyone been in the play in the ever-evolving age of technology. Google wasn’t there 20 years ago and Facebook is a recent giant. We are not trying to recreate a revolution as of now, but we are sure we assert our position in the global market sooner than later. We are raring to go. We service over 200+ customers, mostly in India, and abroad. Our software solutions are intended at providers of DTH, DTT, Cable TV, MSO, OTT, IPTV, ISP’s and Multi Play services. With the expertise, we’ve developed, we can withstand the challenge of dynamic global market trends and technology upgrades, as well as deliver solutions which completely fit the customer’s needs.