Service Now CSM Developer

IT and Networking

Business Application Development

Time Commitment
9 Hours
Overall Budget
Location Type
Chennai, Tamil Nadu, India

Job Description

Job Description:

  • Implement IT SNOW CSM development & Integration plans and processes to meet business requirements for new and revised SNOW CSM [GSConnect] system and programs
  • Support project management by preparing progress reports and status of key milestones for SNOW CSM [GSConnect] development & integration projects
  • Prepare code or modify SNOW CSM [GSConnect] components based on design specifications, while adhering to defined programming standards, structured coding techniques and development methodologies
  • Conduct code reviews, identify potential issues and provide feedback for appropriate revisions
  • Plan and implement steps to create interfaces between major systems
  • Perform maintenance and problem resolution on single or multiple applications or interfaces
  • Identify opportunities for improving SNOW CSM [GSConnect] functionality and performance issues by working with customers and architecture resources
  • Coordinate, design and maintain a test environment, including data customization (i.e. aging, creation, manipulation, extraction, etc.)
  • Select and apply appropriate tools to manage test processes, validate results and perform various levels of testing appropriate to the environment
  • Develop test deliverables in line with pre-defined areas of quality control (i.e. test planning, test preparation, test execution, defect management and test reporting), including building definitions, specification/ requirement decomposition, and requirement matrices
  • Determine test cases, conditions, checklists, decision tables, systems controls and auditability checks
  • Oversee and facilitate the test process including structuring, facilitating or participating in reviews and inspections
  • Resolve and analyze issues in day-to-day delivery and implement practices for IT SNOW CSM [GSConnect] development & integration focusing on increasing effectiveness and efficiency
  • Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed.
  • Identify the scope for automations to improve Performance/Productivity of instance/Support Team

Job Purpose:

  1. Implement SNOW CSM applications development & integration plans and processes to provide development, testing, debugging, maintenance and documentation of the SNOW CSM applications in line with business strategy and objectives, and Group guidelines and policies
  2. Responsible for Go-Live Readiness and communication to the respective stake holders
  3. Accountable for collecting the master data from Business to upload in the Product
  4. To maintain and respond on time to the Business regarding any ticket, issues and escalation

Preferred and Additional Skills

Predicitive Modelling

About the Company


Coders Brain Technology Pvt. Ltd.

Coders Brain is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers.